Delivery and Returns
Delivery and Returns
We offer 3 types of delivery service options:
- £7.95 Royal Mail Special Delivery guaranteed by 1pm the next working day.
- £3.99 Royal Mail Standard Delivery, second class, 2-3 working days.
- Free delivery on all shopping over £30.00
When you have selected your jewellery and checkout, you will be given the options of wither method of delivery.
We aim to dispatch stock items on the same day of all orders received before 5pm, and delivery is to UK addresses only.
- Please note returns/exchanges can only be made within 7 days of purchase.
- A return or exchange can only be made if the security tags have not been broken.
- We do not accept returns or exchanges on pierced jewellery (e.g., earrings, nose rings), hair ornaments or accessories due to hygiene reasons.
- Please ensure that the returned goods are in saleable condition and returned in its original packaging with the security tags intact and attached securely to the product.
- By saleable we mean that there should be no scratches, marks or blemishes on the item, and there are no signs of wear on the item.
- We cannot accept a return of any item with an indication that it has been used.
- Please remember that it will be your responsibility that the items arrive back safely, therefore we recommend that for a secure delivery the best method is by using Royal Mail Special Delivery Service so you are insured for the value of the goods. We cannot be responsible for any loss or damage to goods in transit and unfortunately, no refunds will be allowed for goods returned in a damaged or otherwise un-saleable condition.
- Goods once exchanged cannot be returned.
- Sale items cannot be exchanged or refunded.
- All refunds will be processed within 10-20 days upon receipt of goods.
Please keep your receipt of proof.
If you have any further questions relating to returning or exchanging a product, please do not hesitate to contact any member of our team and we will be delighted to help.
Call us on: 0800 133 7457
Email us on: firstname.lastname@example.org
Have a great time shopping!